Privacy Policy.

1. Information we collect

When you contact us through the website, we collect your name, email, phone number, agency name, website URL, and any information you provide in the message field. We do not collect any health information (PHI) through the website — please don\'t share patient or care recipient details in contact forms.

If you accept analytics cookies, we use Google Analytics to measure pages visited, time on site, referral source, general geographic location, and device type, and Microsoft Clarity to view anonymized session recordings and heatmaps so we can fix confusing pages. Neither is loaded unless you accept. We do not use this data to identify you personally.

2. How we use your information

Contact information you submit is used solely to respond to your inquiry and, if you become a client, to deliver the services you\'ve engaged us for. We do not sell, rent, or share your information with third parties for marketing purposes. We do not add you to email marketing lists unless you specifically opt in.

3. Cookies and tracking

Essential. Our forms use Cloudflare Turnstile for spam protection. It is required for the forms to work and does not track you across sites.

Analytics (optional). Google Analytics 4 sets cookies beginning with _ga to count visits and see which pages are useful. Google may process this data in the United States.

Session replay (optional). Microsoft Clarity sets cookies such as _clck and _clsk and records anonymized interactions (clicks, scrolling, page flow). Clarity masks form fields, and we never intentionally capture what you type into forms.

Optional cookies are off until you choose Accept all or Customize in the banner. You can change your choice any time with the “Cookie settings” link in the footer. We honor the Global Privacy Control browser signal as a rejection of optional cookies. We do not currently run advertising or retargeting pixels.

4. Data security

The website is served over HTTPS with TLS 1.3 encryption. Contact form submissions are processed through Web3Forms with TLS encryption in transit. Client engagement data is stored in encrypted databases with access restricted to authorized agency staff. We maintain a BAA-ready posture for HIPAA-covered communications when working with clients.

5. Third-party services

The website uses the following third-party services: Google Analytics (analytics), Google Fonts (typography), Web3Forms (form processing), and may use Google Ads / Meta Ads conversion tracking if you reach us through paid acquisition. Each of these services has its own privacy policy.

6. Your rights

You can request access to, correction of, or deletion of any personal information we have about you by emailing [email protected]. California residents have additional rights under CCPA; EU/UK residents have additional rights under GDPR. We honor all such requests within 30 days.

7. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top reflects the most recent change. Material changes will be communicated to active clients directly.

8. Contact

Questions about this privacy policy can be directed to [email protected] or by mail to Home Care SEO Agency, Tampa, FL.