CareReviews — automated 5-star reviews, without the awkward.

CareReviews is a review management tool built for home care agencies. It sends review requests by SMS and email after care milestones, monitors reviews on Google, Yelp, Facebook, Caring.com, A Place for Mom, BBB and Glassdoor, drafts AI-suggested responses for you to approve, and sends alerts when a negative review lands. It can also syndicate real reviews to your website with schema markup. It is part of AgencyOS.

CareReviews is listed at $147 per month and is included in AgencyOS, which is $397 per month and included free with Growth and Scale retainer plans. It is also part of the Growth Bundle. See the pricing page for retainer tiers. Whether CareReviews can be purchased by itself, and any setup or contract terms that apply, are confirmed in a demo. Your total cost depends on the plan you choose and which tools you already use, so we price it against your actual setup.

Birdeye and Podium are general-purpose reputation and messaging platforms used across many industries. CareReviews is built for home care: review requests tied to care milestones, monitoring of senior care directories like Caring.com and A Place for Mom, and Glassdoor monitoring for caregiver reviews. The difference is a home care workflow versus a broad toolkit. We can walk through how each fits your agency honestly on a demo call.

Review requests should always be honest and open to every client. Google's policies and FTC rules prohibit fake reviews, review gating (only asking happy clients) and incentivized reviews, so a compliant setup asks all eligible clients and offers no rewards. CareReviews is designed to request and monitor genuine feedback, not to manufacture it. We cannot promise any number of reviews or any rating. We confirm how requests are configured during a demo.

CareReviews is for home care agencies that want a consistent, low-effort way to ask real clients and families for feedback, and that need to watch several review sites for new comments. It suits owners and office managers who currently request reviews by hand or not at all. Because reviews feed local rankings, it pairs well with reputation management and Google Business Profile work.

CareReviews runs within a HIPAA-aware, BAA-ready platform posture, but no software has an official HIPAA certification, so we make no such claim. Review requests and public replies need care: avoid confirming that someone is a client or sharing health details in public responses. How messages are configured, and BAA questions, are covered during a demo so you can decide what fits your compliance policies.

Setup depends on which review profiles you connect, which care milestones trigger requests, and how you want SMS and email wording to read, so we do not publish a fixed timeline here. We confirm onboarding steps and timing for your agency during a demo. Details such as data export are covered on the same call. You can request a demo to get started.